Improving customer service and increasing sales in an unpredictable retail environment
In today’s digital economy, empowered customers have fundamentally changed the retail market reality. Many factors impact supply and demand. Satisfying current and potential customers is extremely challenging.
Beyond Technologies has successfully helped several major retail companies, enabling them to balance customer demand with budgeting forecasts. By implementing a cohesive demand planning strategy, retailers are able to proactively meet customer needs, and bring end-to-end visibility to their entire retail network. Furthermore, the use of data analytics and granular reporting enables them to be more flexible and responsive to an ever-changing market industry.
Thanks to our proven and certified retail expertise, we leverage SAP’s 40+ years of experience in helping retailers better understand customer needs and improve retail operations.
5 ways we help the retail industry
- Analyze, plan, and optimize assortments, prices and promotions based on your customers’ needs
- Connect promotions to customer buying behaviors
- Boost the efficiency of retail operations and processes
- Deliver a relevant customer experience anywhere, anytime
- Fulfill demand flexibly across channels and optimize inventory, warehouses, and transportation
KPIs
15% lower customer attrition: with insights to measure and improve customer engagement
30% lower stock-outs with real-time inventory visibility
48% shorter cycle times for customer orders thanks to enhanced inventory accuracy
What we do
Some of our clients
What customers say about Beyond
Dollarama is the leading dollar store operator in Canada and provides customers with compelling value in convenient locations, including metropolitan areas, mid-sized cities and small towns. Dollarama aims to provide customers with a consistent shopping experience, offering a broad assortment of everyday consumer products, general merchandise and seasonal items.
“ Beyond Technologies knows SAP and Retail; which is why they are our trusted advisor on the majority of our SAP projects. Beyond Technologies has accompanied Dollarama on a growth journey across many years and is a key element to our success in their roles as strategic, functional and technical advisors. Their pragmatism, knowledgeable resources and collaborative business approach makes Beyond Technologies a long-term partner for many more years to come. ”
Contact
Canada
111 Robert-Bourassa Blvd, Suite 4500
Montréal (Québec) H3C 2M1
____________________________
185 The West Mall, Suite 1010
Etobicoke (Ontario) M9C 1B8
United States
111 Town Square Pl., Suite 1203
Jersey City, New Jersey, 07310
France
93, avenue Charles de Gaulle
92200 Neuilly-sur-Seine
South Africa
Ballywood Office Park,
33 Ballyclare Dr,
Bryanston,
Johannesburg, 2191
____________________
1st Floor
27 Somerset Road
Green Point
Cape Town 8005
Morocco
Casanearshore
Shore 2B - 6th floor
1100 El Qods Blvd (Sidi Maârouf)
20520, Casablanca
Telephone: 514 227-7323
Fax: 1 888 679 0002
Toll Free: 1 877 449-7323
Contact