Improving customer service and increasing sales in an unpredictable retail environment
In today’s digital economy, empowered customers have fundamentally changed the retail market reality. Many factors impact supply and demand. Satisfying current and potential customers is extremely challenging.
Beyond Technologies has successfully helped several major retail companies, enabling them to balance customer demand with budgeting forecasts. By implementing a cohesive demand planning strategy, retailers are able to proactively meet customer needs, and bring end-to-end visibility to their entire retail network. Furthermore, the use of data analytics and granular reporting enables them to be more flexible and responsive to an ever-changing market industry.
Thanks to our proven and certified retail expertise, we leverage SAP’s 40+ years of experience in helping retailers better understand customer needs and improve retail operations.
5 ways we help the retail industry
- Analyze, plan, and optimize assortments, prices and promotions based on your customers’ needs
- Connect promotions to customer buying behaviors
- Boost the efficiency of retail operations and processes
- Deliver a relevant customer experience anywhere, anytime
- Fulfill demand flexibly across channels and optimize inventory, warehouses, and transportation
15% lower customer attrition: with insights to measure and improve customer engagement
30% lower stock-outs with real-time inventory visibility
48% shorter cycle times for customer orders thanks to enhanced inventory accuracy
What we do
Some of our clients
What customers say about Beyond
Dollarama is the leading dollar store operator in Canada and provides customers with compelling value in convenient locations, including metropolitan areas, mid-sized cities and small towns. Dollarama aims to provide customers with a consistent shopping experience, offering a broad assortment of everyday consumer products, general merchandise and seasonal items.
“ Beyond Technologies knows SAP and Retail; which is why they are our trusted advisor on the majority of our SAP projects. Beyond Technologies has accompanied Dollarama on a growth journey across many years and is a key element to our success in their roles as strategic, functional and technical advisors. Their pragmatism, knowledgeable resources and collaborative business approach makes Beyond Technologies a long-term partner for many more years to come. ”
Founded in 1950, Le Groupe F. Dufresne is a family-owned Canadian company active in the fields of retail petroleum products (fuel oil and motor fuels), convenience store products as well as petroleum products logistics and transport.
“ We began looking for a new ERP about a year ago. After a rigorous selection process in which we evaluated virtually all major ERPs available (Dynamics AX, Oracle, and SAP), we chose SAP Business All-in-One. A few months ago, we started implementing SAP Business All-in-One with Beyond Technologies as integrators and the experience is very positive. Beyond Technologies is now a strategic partner for Group F. Dufresne and their collaboration will be important to support our growth. ”
111 Robert-Bourassa Blvd, Suite 4500
Montréal (Québec) H3C 2M1
185 The West Mall, Suite 1010
Etobicoke (Ontario) M9C 1B8
111 Town Square Pl., Suite 1515
Jersey City, New Jersey, 07310
93, avenue Charles de Gaulle
Knightsbridge Office Park
33 Sloane Street
Block B, 1st Floor, Gauteng
22 Somerset Road
Cape Town 8001
Telephone: 514 227-7323
Fax: 1 888 679 0002
Toll Free: 1 877 449-7323