Category: Customer Experience

Case Study: Supermarket Achieves Super Growth Through Digital Transformation

  Learn more about how a major natural and organic supermarket worked with Beyond Technologies to modernize and optimize all of its operations. Above all else in its search for a new solution, this grocer wanted to create an end-to-end seamless digital experience — one that provided a robust framework for excellent and reliable customer […]

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Case Study: Leveraging the benefits of digital transformation in the Financial Services industry

  Learn how Beyond Technologies helped a diversified international management and holding company support their business operations and company expansion with SAP S/4HANA Cloud. To stand apart from competition, this Beyond Technologies’ customer recognized that it needed an intelligent and integrated ERP solution to enable better decision-making with streamlined and automated business processes as well […]

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Converting Retail Big Data Into Predictive Insights

People tend to talk about big data as one, all-encompassing technology, but the truth is, you can perform big data analysis in different ways. As a retailer, you are probably familiar with descriptive analysis, which gives you a summary of past data to describe what has happened. You likely use descriptive data analysis to track […]

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Experiential Retail: Unifying Online And Offline Worlds In The Retail Industry

Among all the changes that retailers had to adapt to over the past decade, one of the most important – and one that some, unfortunately, didn’t recognize – is the transition to experiential retail. You are no longer selling things. You’re selling experiences. Coinciding with the rise of the millennial generation and its spending power, […]

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Leveraging Big Data To Create Big Deal Experiences

Retail technology collects volume upon volume of data about sales, inventory changes, employee performance, customer behaviors – not to mention when and where it all happens. A pivotal fact about data, however, is that it’s not how much retailers collect; it’s how they use it. The solutions you use may give you the capability to […]

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How will the next decade affect your midsize business?

1. Re-think business models to meet customer expectations Businesses must prioritize delivering the best possible customer experience, ensuring they have the right tools, skillsets and technology partners to meet and exceed those expectations, which will be key to retaining/growing market share. 2. Get digital or be disrupted Businesses must make investments in technology and related […]

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Understanding SAP’s Customer Experience strategy with SAP C/4HANA

  2018 marked a major shift in SAP’s positioning with an announcement, at SAPPHIRE 2018, of the rebranding of Hybris’ division into SAP Customer Experience and the C/4HANA suite. A few months following this news, SAP hosted a global Customer Experience event in Barcelona.SAP rolled out a new suite of applications created to increase their […]

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